As a digital marketing company, we understand that our success is dependent on the satisfaction of our customers.

Donald Fidler • 4 April 2023

That's why we've developed a customer charter that sets out our commitment to providing exceptional service, without you having to rely on support tickets or AI bots.

We believe that communication is key to building a strong relationship with our clients. That's why we promise that you will always be able to talk to a human being. We understand that your time is valuable, and we will strive to deliver on your projects, resolve any queries or concerns you have as quickly and efficiently as possible.


In addition to our focus on human interaction, we are committed to maintaining competitive pricing. We understand that pricing is a critical factor in choosing a digital marketing company, and we will work hard to remain competitive while providing you with the best possible value for your money.


Our commitment to you doesn't end there. We promise to be responsive to your needs and feedback. We understand that every business is unique and has its own set of challenges. We will work closely with you to understand your business and tailor our services to meet your needs.


At our digital marketing company, we take pride in our customer charter. We believe that by focusing on communication, competitive pricing, and responsiveness to your needs, we can build strong, long-lasting relationships with our clients.


We understand that the success of our business depends on the success of yours. That's why we are committed to working closely with you to achieve your business goals. We believe that by providing exceptional service and value, we can help your business thrive in today's digital landscape.



We promise:


  • No support ticket raising: We will not ask you to raise a support ticket. We understand that your time is valuable, and we strive to resolve your queries and concerns in the most efficient manner possible.


  • No AI bots: We believe that human interaction is essential for building a strong customer relationship. You can talk to a real human being, who will understand your needs and provide you with personalized assistance.


  • Competitive prices: We understand that pricing is a critical factor in choosing a digital marketing company. We will work hard to maintain our prices to remain competitive and provide you with the best value for your money.


  • Responsive to your needs: Your satisfaction is our top priority, and we will go above and beyond to ensure that your needs are met. We will listen to your feedback and make necessary changes to improve our services.




In conclusion, we are proud of our customer charter and believe that it sets us apart from other digital marketing companies. We are committed to providing exceptional service, without relying on support tickets or AI bots, and maintaining competitive pricing. We look forward to working with you and helping your business succeed.


Resources

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Resources

Discover how UK businesses should prepare for the future of local SEO, Google Maps visibility, AI se
by Donald Fidler 27 May 2026
Discover how UK businesses should prepare for the future of local SEO, Google Maps visibility, AI search, reviews, and location-based marketing as ASK Maps evolves.
AEO text with magnifying glass over a bar graph on yellow background.
by Donald Fidler 27 February 2026
Enhance local search visibility with AEO strategies. Contact us for tailored digital marketing solutions today!
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by Donald Fidler 5 February 2026
Explore the impact of kindness vs niceness in business. Learn how to foster growth through honest feedback. Contact us today!
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by Donald Fidler 23 January 2026
Learn how CPA & targeted Google Ads can drive growth. Get strategies for competitive advantage today!
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by Donald Fidler 3 December 2025
Human illustrators & graphic designers excel over AI in creativity. Learn why brands choose authentic art. Contact us for tailored strategies!
AI overview
by Donald Fidler 6 August 2025
How Google's AI Overviews and generative search are changing SEO. Mini Media is adapting digital PR strategies to appear in AI answers and future-proof rankings.
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by Donald Fidler 9 July 2025
Learn how our agency uses semantic SEO, E-E-A-T principles, and llms.txt files to help small businesses thrive in AI-powered local search. Stay visible, trusted, and ahead.
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Learn how to get your business featured in AI Overviews and what it means for the future of digital advertising. Actionable tips from The Mini Media Co.
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by Donald Fidler 14 May 2025
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Knowing your Cost Per Acquisition (CPA) isn’t just a nice-to-have—it’s essential for survival. We break down how to plan your marketing spend, why keyword research matters, and how tools like Google Local Ads and Google Guaranteed can boost your leads without blowing the budget.
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